Privacy Policy
Moda Flow LLC ("ModaFlow", "we", "us", "our") operates the website modaflow.net and the ModaFlow platform, available at modaflow.net, at business subdomains, and through the ModaFlow mobile app. We are committed to protecting the personal data of our users, their customers, employees, vendors, and any other individuals whose information is processed through our platform. This Privacy Policy explains what data we collect, how we use it, how we store and protect it, who we share it with, and what rights you have over it. By using ModaFlow, you agree to the practices described here.
1. Who we are
ModaFlow is a software-as-a-service platform operated by Moda Flow LLC, a Michigan limited liability company, 2769 Golfside Rd, Ypsilanti, Michigan 48197, USA. We act as the data processor for the data our business subscribers ("Tenants") enter into the platform. Each Tenant is independently responsible as the data controller for the personal data of their own customers, employees, and vendors stored within their ModaFlow account. Contact: support@modaflow.net
2. What data we collect
- 2.1 Account and subscriber data — name, business name, email, phone number, billing information and billing address (used to calculate sales tax for US customers), collected at registration to create and manage your account, send invoices, and communicate about your subscription.
- 2.2 Tenant business data — everything you enter into your ModaFlow account: design records, customer profiles, employee records, vendor details, production and inventory data, and financial records. This data belongs to you; we process it on your behalf.
- 2.3 Usage data — log data, device information, and interaction data collected automatically to operate, secure, and improve the platform.
- 2.4 Messaging data — emails sent and received through the platform (supplier requests, task assignments, delivery notifications, customer approvals) are processed to run the workflows you set up.
- 2.5 Mobile app data — when your employer gives you mobile access: your device identifier and model (to register your phone to your account), and your location at the moment you check in or out (to record attendance).
- 2.6 Grant data — if you apply for the Discount Grant, we keep your survey answers to assess your application.
3. How we use data
Provide/maintain/improve the platform; process transactions and billing; send service and (opted-in) marketing communications; customer support; detect/prevent fraud, abuse, or security issues; comply with legal obligations.
4. Legal basis for processing (where applicable)
Where GDPR or similar frameworks apply, common lawful bases include: contract (processing customer orders, payroll, vendor agreements), legitimate interests (maintaining business records, vendor and production communications), and consent (where you've obtained specific consent from your own customers, e.g., for marketing).
5. How we share data
We do not sell personal data. We share data with: sub-processors who help us deliver the platform (cloud hosting, payment processing and email delivery providers — all bound by data processing agreements); law enforcement/regulators where required by law; successors, in the event of a merger, acquisition, or sale of assets, with notice provided where required.
6. Data storage and security
Tenant data is stored in an isolated database per tenant (database-per-tenant, not a shared schema), so one Tenant's data is never mixed with another's. See the Security page → for more detail.
7. Data retention
We retain account and Tenant data for as long as your subscription is active, plus a reasonable period afterward for legal/accounting/contractual obligations, after which it is deleted or anonymized per our retention schedule.
8. Your rights
Depending on your location, you may have rights to access, correct, export, restrict, or delete your personal data. If you are a Tenant's customer, employee, or vendor, contact that business directly — they are the data controller. If you are a ModaFlow subscriber contacting us about your own account data, email support@modaflow.net; we will respond within one month.
9. International data transfers
Some sub-processors may process data outside your home country. We rely on appropriate safeguards, including Standard Contractual Clauses and equivalent transfer mechanisms.
10. Children's privacy
ModaFlow is a business platform and is not directed at, or intended for use by, children.
11. Changes to this policy
We may update this policy from time to time. Material changes will be communicated to Tenants in advance of taking effect.
12. Contact us
support@modaflow.net · Moda Flow LLC, 2769 Golfside Rd, Ypsilanti, Michigan 48197, USA