Frequently asked questions
Plans and pricing
How are plans chosen?
By the kind of business you run. Each plan includes everything in the plan before it: Clothing Studio, Bespoke, Outsourced Production, In-house Production, and Retail (coming soon).
Can I buy one feature without the whole plan?
No. Features come with plans, so a business always has what its workflow needs.
How does annual billing work?
You pay for 10 months and get 12.
Can I change plans?
Yes. Upgrades take effect straight away; downgrades from your next billing period.
Do you charge tax?
US customers pay applicable sales tax. Customers outside the US pay no tax.
Which discounts are available?
The Discount Grant, for businesses that qualify. It applies on top of annual billing.
Users and storage
What counts as a user?
Anyone who logs in — web dashboard, mobile app, or both. One person is one seat. Your admin holds the first seat.
Do employees who don't log in count?
No. Keep every employee on your list and record who did each job without giving them a login.
How do I add seats or storage?
Your admin requests them inside ModaFlow, sees the cost first, and they are added once paid. Extra seats are $5/month; extra storage $1/GB per month.
Getting started
How do I start?
Book a free demo. We recommend a plan and set up your account with a 7-day trial.
Is there a free trial?
Yes — every new account gets a 7-day trial, set up after your demo. Your first invoice is raised when the trial ends.
Can you bring in my existing data?
Yes. Onboarding includes bringing in your customers, products and designs.
Is training included?
Team training is $500 for 5 hours in person, or $300 for three 2-hour remote sessions. Account setup and data import are quoted after your demo. All three are included with the Discount Grant.
Working with ModaFlow
Does it work on phones?
Yes. ModaFlow runs in any browser; your team uses the ModaFlow mobile app for attendance, deliveries and — on In-house Production — their tasks.
Does ModaFlow send WhatsApp messages?
No. Updates to suppliers, vendors, workers, riders and customers go by email.
Which styles does it support?
Eastern, Western and Arabic garments are built into the design structure.
Can I sell online?
Yes. Every plan includes your own website and online store on the same stock as your counter.
Data and security
Is my data separate from other businesses?
Yes. Every business has its own dedicated database.
Who owns my data?
You do. You can export it, and it is never sold.
What happens if I cancel?
Your access continues to the end of your billing period, and you can export your data before your account is closed.